IndusInd Bank Privacy Policy

We value Customers' privacy as if it were our own.

We, IndusInd Bank (hereon referred as "the Bank") are strongly committed to protecting the privacy of our customers and have taken all the necessary measures to protect the confidential information of our customers. Keeping information secure is one of our most important responsibilities. We maintain physical, electronic, and procedural safeguards to protect customer's information. Employees are authorized to access customer information for business purposes only. Our employees are bound by a code of ethics that requires confidential treatment of customer information and are subject to disciplinary action if they fail to follow this code. The Bank shall not be held liable for disclosure of the confidential information when the disclosure is in accordance with this Privacy Commitment or in terms of the agreements, if any, with the customers. We recognise our responsibility to maintain the confidentiality of the information provided to us by our customers.

Applicability

This Policy is applicable to personal information and sensitive personal data or information collected by the Bank or it's connects directly from the customer or through the Bank's online website, mobile apps and electronic communications and also any information collected by the Bank's server from the customer's browser.

Any information that is easily available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.

The Features of the Policy

All Information collected by the Bank shall be used for the relevant lawful purposes associated with various functions or activities of the Bank related to services in which the customer is interested, and/or to help determine the eligibility of the customer for the product/services requested/ applied/ shown interest in and/or to enable the Bank to verify customer's verification and/or process applications, requests, transactions and/or maintain records as per internal/legal/regulatory requirements and shall be used to provide the customer with the best possible services/products as also to protect interests of the Bank.

The customer's account information shall not be shared with any external organisation unless the same is necessary to enable the Bank to provide you services or to enable the compilation of a transaction, credit reporting, or the same is necessary or required pursuant to applicable banking norms or pursuant to the terms and conditions applicable to such Information as agreed to with the Bank or pursuant to any requirement of law/regulations or any Government/court/other relevant authority's directions/orders. Needless to add, confidentiality norms as applicable to banks shall be adhered to.

The Bank may also share the information to provide you with better services and a range of offers and services available to you. If you desire the Bank to limit such sharing whereby you would not like to be informed of offers available, you may contact us at reachus@indusind.com

Disclosure / Sharing

The Bank does not disclose sensitive personal data or information of a customer except as required by law or as per mandate received from the customer / applicant. No specific information about customer accounts or other personally identifiable data is shared with non-affiliated third parties unless any of the following conditions are met:

• To help complete a transaction initiated by the customer

• To perform support services through an outsourced entity provided it conforms to the Privacy Policy of the Bank

• To provide you with better services and a range of offers and services available to you

• The customer / applicant has specifically authorized it

• The disclosure is necessary for compliance of a legal obligation

• The information is shared with Government agencies mandated under law

• The information is shared with any third party by an order under the law, etc

We may monitor, record, store and use any telephone, email, or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service. We will monitor network traffic (used to access bank hosted applications) from time to time for problem solving.

Cookies

Our website uses cookies. Cookies are small data files that a website stores on your computer or mobile device. Every cookie is unique to your web browser. We use persistent cookies which are permanently placed on your computer to store non-personal (Browser, ISP, OS, Clickstream information etc.) and profiling information (age, gender, income etc). While cookies have unique identification numbers, personal information (name, a/c no, contact numbers, etc.) SHALL NOT be stored on the cookies.

We will use the information stored in the cookies to improve visitor experience by displaying relevant content where possible. We will also use the cookies to store visitor preferences to ease visitor navigation on the site. All information collected by third party cookies is aggregated and unidentified. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device / browser settings. The Bank is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.

Security

We have taken reasonable measures to protect security and confidentiality of the customer information and its transmission through the World Wide Web. You are required to follow the Terms and Conditions while using this Website including the instructions stated therein and as part of Do's and Don't's in respect of security and confidentiality of your Log-in and Password.

Changes to Privacy Policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Decision Making

Any decision made by us in relation to the services provided to you shall be final.

Customer Care

In case of any discrepancies or grievances, you may refer our Grievance Redressal Policy available on our website.

We at the Bank value your relationship and will always strive to ensure your privacy.