These Terms and Conditions govern the web-site www.indusfastremit.com (hereinafter referred as "Website") that is owned and maintained by IndusInd Bank Limited (hereinafter referred to as "Bank") inter-alia to provide visitors and its customers (hereinafter referred as "User/s") information about the Bank and its various products and services (including the remittance tracking facility) offered by the Bank ("Services"). For the purpose of these Terms and Conditions, User/s who have been approved by the Bank for being registered on the Website would be referred to as Registered User/s ("Registered User/s"). The Website may contain links to other third party websites, having further linked websites, operated by parties other than the Bank.

The Website hosts a technology platform wherein Registered User/s can to track/monitor status of their remittance requests. The Registered User/s understand/s and acknowledge/s that the Bank shall be acting solely as per the instruction/s received by the Bank from the various overseas licensed remittance partners (hereinafter referred to as "Partner/s") who have existing rupee drawing arrangement with the Bank in India. The Registered User/s understands and acknowledge/s that the Bank may employ third-parties, agents and/or sub-contractor/s for the maintenance of the Website and/or perform any part of the Services offered thereon.

The content presented on or through the Website may vary depending upon the browser limitation/s of the User/s and the Bank disclaims any responsibility and/or liability for the unavailability of any Services offered via the Website caused by the Visitor's browser limitations

All communications under these Terms and Conditions shall be conducted in the English language.

Eligible User/s:

In order to access and use the Website and avail the Services the Registered User/s must be eligible as per the legal and regulatory requirements of the Bank as well as the Partner/s in the respective overseas country.

Do's and Don'ts for User/s:

The User/s understand/s and acknowledge/s that to avail the Services, the Registered User/s are required to provide true, accurate, current and complete information, as prompted by the registration form on the Website, and to update this information to keep it true, accurate, current and complete at all times. If any information provided by the User/s / Registered User/s is/are untrue, inaccurate, not current and/or incomplete, then the Bank and/or the Partner/s, in their sole discretion, retains the right to discard the application for registration of the User/s / terminate the registration of the Registered User/s and/or refuse the Registered User/s from accessing the Website and/or any Services and/or undertake cancellation of pending transaction/s under the Services. Bank and the Partner/s reserve/s the right to request the Registered User/s, at any time and from time to time, for additional information and/or proof of authenticity of any information; the Registered User's/s' continued access to the Website and the Services, including the completion of any ongoing transaction/s under the Services, may be subject to the receipt of such additional information or proof.

The Registered User/s will be solely and absolutely responsible for maintaining the secrecy and confidentiality of the credential/s provided to the Registered User/s (including the username/s and password/s ] ("Registered User's ID") and the Registered User/s shall be fully responsible and liable for all transactions and activities that occur under the Registered User's ID including any unauthorized use and/or misuse of the Registered User's ID and the Bank shall have no obligation to verify the authenticity of any transaction/s and/or activity undertaken under the Registered User's ID. The Registered User/s understand/s that in case of any liability, costs, damages, claims, suits, and proceedings based upon or relating to such unauthorized access and/or unauthorized usage of the Registered User's ID which may arise in connection with the Services, then the Registered User/s shall unconditionally indemnify the Bank and hold the Bank harmless from and against the same. Without prejudice to the aforesaid, it shall be mandatory for the Registered User/s to log-out from the account of the Registered User's ID at the end of each session and to immediately notify Bank via Email, or through the Call Centre of the Bank of any suspected loss, theft, unauthorized usage of the Registered User's ID or any other breach of security, or any receipt by the Registered User/s of confirmation of a transaction, fund or other activity which the Registered User/s did not authorize; or any inaccurate information in the Registered User's account balances or transaction history.

If the Registered User/s forget/s the password for accessing the website, then the Registered User/s will be subject to verification involving the Registered User's/ Users' identity, post which the Registered User/s will be permitted to reset the password and the Registered User/s will be fully responsible and liable for all transactions pursuant thereto.

In case where applicable and to the extent permissible by applicable law, Bank shall have the right (but not the obligation) to require the Registered User/s to communicate instructions and authorize and execute transactions and other activities by means of secure electronic records and secure digital signatures in addition to, or in place of, the use of password(s). Registered User/s may be provided with the information about the various products and services by pop ups on its website. If the Registered User/s is not interested to receive such information, then she / he should specify the same at the time of registering Registered Users will be required to upload identity verifications documents such as a valid Passport Photo ID, and potentially other documents, to complete the registration process.

Fees and charges

The Registered User/s is advised to note the fees and charges levied by the Bank and/or the Partner/s for offering the services on the website. These fees and charges are subject to change without any prior notice. Nothing contained on the Website constitutes an offer, promise or commitment to grant or provide any Services. While the Bank endeavors to post accurate and updated information on the Website, the Registered User/s must verify the same before taking any action or entering into any transaction. The Registered User/s and / or recipient of the funds remitted by the Registered User/s into India shall be subject to liability for payment of all applicable taxes and all statutory taxes, cess or fees as may be levied by the Central, State and/or local Government / Statutory Authorities in India.

When Registered User/s make/s a request to avail the Services the Registered User/s will likely be concurrently authorising the Partner/s and/or a third party financial institution to debit the remittance amount from an account held by the Registered User/s with the third-party financial institution and/or be requesting the financial institution to process the payment request via the permitted mode. The User/s understand/s and acknowledge/s that the Bank does not control and the Bank is not responsible in any manner for any fees or charges, if any, that may be imposed by the Partner/s or any such third party financial institution(s).

Registered User/s acknowledge and understand that the Partner/s may make monetary gains when funds in foreign currency remitted by Registered User/s are converted into Indian Rupee. The payment to recipient of the funds under the Services will be after deductions of Partner's/s' charges and taxes, cess or fees as may be levied by the government / Statutory Authorities.

Terms of Usage

• All User/s of the website are granted a personal, limited, non-sub licensable license to access and use the Website.

• The User shall be responsible for maintaining the confidentiality of access credentials and is fully responsible for all activities due to his/her/its actions or omissions with the Bank.

• The User of the Website shall not access or use the Website in any manner that:

  • may be harmful to the operation of the Bank Website or its content;

  • may be unlawful;

  • may be harmful to the Bank or to any other User;

  • interfere with any other party's use or enjoyment of the Website.

• The User shall not post, distribute or otherwise transmit or make available any software or other computer files that contain a virus or malicious content or otherwise impair or damage the Website or any connected network or interfere with any other person's or entity's use or enjoyment of the Website.

• The software and hardware underlying the Website as well as other internet related software which are required for accessing the Website are legal property of Bank and/or its vendor(s). The permission given by the Bank to access the Bank's Website shall not convey any proprietary or ownership rights in the above software / hardware.

• The User acknowledges and confirms that the Bank is not responsible for availability and/or accuracy of the content or services of third party sites, which are linked to the Website. The Bank has no obligation to verify and monitor the content and opinions expressed and other information and links provided in relation to any third party sites on the Website. The User is aware that he/she/it is accessing such hyperlinks to third party sites at his/her/its own risk.

• The User is aware that the products, services and rewards offered on the Website may not be available in all geographic areas and the Bank and the Partner/s reserve their right to determine the availability and eligibility for any product, services and rewards offered on the Website. The User is advised to check the regularity provision of the place of his/her/it's residence. The Bank and the Partner/s shall not have any responsibility in respect of the same.

• The Bank and the Partner/s at their sole discretion, without serving any notice, reserves the right to disqualify any User, for any reason including but not limited to any misuse of the products/service or fraud or suspicious transaction/activity or under any legal requirement or applicable rules and regulations.

• The User/s understand/s that these terms and conditions are in addition to, and not in derogation of the applicable terms and conditions relating to the usage of any other product or service that the User/s may be currently availing or may in future avail from the Bank or the Partner/s.

• The User/s understand/s that each product or service as offered by the Bank and/or the Partner/s is governed by its respective terms and conditions. The User is advised and recommended to read those terms and conditions before availing the respective product and service.

Privacy

The Bank collects, holds, uses and transfers data of the User in accordance with the Bank's Privacy Policy. By accessing the Website and/or availing the Services, the User/s fully understand/s and acknowledge/s that the same shall be subject to the Bank's Privacy Policy, which may be updated and/or modified by the Bank from time to time.

Limitations of offerings

Bank shall not be under any duty to assess the prudence or otherwise of any instruction or transaction given or entered into by the Registered User/s. Nothing provided on the Website should be construed as advice of any nature and the Registered User/s are advised to consult professionals in this regard prior to taking any decision.

Bank and the Partner/s shall have the right to verify any information provided by the Registered User/s and the Registered User/s hereby authorize/s Bank and the Partner/s to verify any such information & or pass on to a third party for verification, for the sake of completing due diligence on the customer (including but not limited to "Know your customer ("KYC")", Anti Money Laundering checks, verification & other Statutory compliances etc).

The Bank shall not be responsible for any error and/or omission made by the Registered User/s in keying-in or otherwise providing the information required to avail of a Service or any consequences of such error and/or omission.

Any scheme for awarding rewards or prizes (by whatever name called) is available only to persons who are eligible for the same under the rules of the concerned scheme and the applicable laws of India and other concerned jurisdictions. The Registered User/s is/are therefore required to verify the eligibility of the Registered User/s before participating in any such scheme. The Bank is not responsible or liable for the performance, quality or any other aspect of any rewards, prizes or items manufactured or supplied by third parties, and the Registered User's/s' recourse for the same will be only against the persons who have manufactured or supplied the same.

The Registered User/s understands that the Website and the Services may not be available in whole or in part in different countries, states, territories and jurisdictions and Bank may in its sole discretion restrict the availability of the facility to any country, state, territory or jurisdiction.

Bank has no control over, and is not responsible for, the quality, safety, legality, or delivery of any goods or services that the Registered User/s may pay for using the Website and / or the Services. Such use will be at the Registered User's/s' own risk/s and perils.

In order to avail of Service/s, the Registered User/s fully understand/s and acknowledge/s that the Registered User/s may have to agree to other terms and conditions in addition to these Terms and Conditions herein and may also have to execute agreements, powers of attorney and other writings and abide by the procedures as may be specified by the Bank and/or the Partner/s.

Terms of Services

Registered User/s can avail of the remittance tracking facility on the Website by use of the Services and as provided by the licensed Partners in various countries as per the Rupee Drawing Arrangement to remit funds to person/s holding accounts with bank/s in India ("Beneficiary"/"Beneficiaries"). The Registered User/s understands that to avail of the remittance tracking service which would be subject to separate terms and conditions of respective Partner/s that may have to be agreed by the Registered User/s. In this respect the Partner/s shall have the full right to provide this Service only after successfully completing the due diligence process as per the overseas country.

The Bank disclaims all responsibility and/or liability for any changes in the time / schedule displayed on the Website (which would be as per Partner's/s' Instruction/s) for execution of any instructions by Registered User/s for remittance and/or for credit of funds for any reason.

Bank shall in no way be held responsible and / or be liable for any queries, errors, disputes or delays in messaging, money transmission, currency conversion, conversion rates offered, payment to the Beneficiaries of the remittances or any other query, claim or dispute or failure on the part of third party service provider to fulfil their obligations. Bank will, however, use reasonable efforts to assist the Registered User/s in contacting Bank or any third party to facilitate resolution of such queries, claims and disputes.

The Registered User/s hereby authorizes Bank to check or to use a third party agency to check the Registered User's/s' credit history / identity details at the time of and / or prior or subsequent to enrolment and to obtain follow-up credit reports relating to the Registered User/s.

The Registered User/s fully understand/s and acknowledge/s that the Bank has no control over when the Beneficiary's financial institution / banks (through whom the Beneficiary chooses to receive the remittance) makes such funds available for the Beneficiary's use and Bank shall not be responsible for any delay or default on the part of such financial institution.

The Registered User/s fully understand/s and acknowledge/s that the Registered User/s will abide by the provisions of all applicable law/s and all operative rules of the country from where the remittance is sent to India. In some of the country operating rules allows a consumer, as defined therein, to return a debit entry up to a specified time period (such as 60 calendar days in the United States) after such debit entry is made to such consumer's account. Registered User/s fully understand/s and acknowledge/s that in the event the Partner/s requests the Bank to reverse the credit given to receiver's Bank as unauthorized or for any other reason at any time within the specified time period, then the Bank shall initiate the debit entry to the receiver's account.

The Registered User/s fully understand/s and acknowledge/s that the purpose of the remittances shall be in consonance with the provisions of Rupee Drawing Arrangement as applicable in India at the time this facility is availed by the Registered User/s. The Registered User/s fully understand/s and acknowledge/s that by sending funds to India, he / she is not violating any exchange control laws stipulated by the Government of India and / or the Reserve Bank of India and that in the event of any liability, costs, damages, claims, suits, and proceedings based upon or relating to such violation in connection with the Services and/or in relation to the access to the Website, then the Registered User/s shall be required to unconditionally indemnify the Bank and hold the Bank harmless from and against the same.

Bank shall not be responsible for any erroneous credit, if an erroneous Beneficiary details provided by the Registered User/s on the website. Bank shall not be responsible for an erroneous credit, if an erroneous amount is provided by the Registered User/s on the website and the Bank shall not be liable to reverse such erroneous credit from the Beneficiary.

Suspension or termination of access

The Registered User/s fully understand/s and acknowledge/s that the Bank and/or the Partner/s can deny the Registered User/s access to all or part of the Website or any Services if the Registered User/s engages in any conduct or activity that Bank and/or Partner/s , believes violates any of the Terms and Conditions, violates the rights of Bank and/or the Partner/s, or is otherwise inappropriate for continued access, or if Bank and/or the Partner/s learns of the Registered User's death, bankruptcy or lack of legal capacity or of circumstances that impact the Registered User's creditworthiness or breach of all applicable law/s or for any other reason which Bank and/or the Partner/s thinks fit and proper.

The Registered User/s may request Bank to disable the Registered User's ID (including the password or account) by giving a written notice through the email address registered on the website or by calling the customer service centre. Bank will do the needful on a best effort basis in 15 working days to act upon the request. The termination shall take effect on a best effort basis on the completion of the fifteenth working day from the date of receipt of the notice by Bank. Registered User/s shall also be provided with an option to cancel / suspend the access to the Website.

Until suspension or termination of the Registered User's ID takes effect, as above, the Registered User/s will remain responsible for any transactions entered into using the Registered User's ID and all obligations incurred thereby or otherwise by the Registered User/s.

All termination notices delivered by the Registered User/s via e-mail or any other secured medium as indicated by the Bank, should be marked "Termination" in the subject line.

Limitation of Liability

In no event shall the Bank, its shareholders, directors and employees be liable and/or responsible to the User/s or any third party for any special, incidental, indirect, consequential or punitive damages or losses whatsoever or damages for loss of data or profits, goodwill and/ or other intangible loss, whether or not foreseeable and regardless of whether the User/s has/have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action or any other claim arising out of or in connection with the use of or access to the Website.

Indemnity

The User/s fully understands and acknowledges the Bank's right to seek indemnity from the User/s and that the User/s shall have to defend, indemnify and hold harmless the Bank, its shareholders, directors, business associates and employees from and against any or all claims, demands, liabilities, damages, losses, cause of action, costs or debt and/or expenses (including any legal fees) arising from his/her/its:

• use of and access to the Website;

• unauthorized access and use of the Registered User's ID.

• violation /breach of any of these terms and conditions;

• violation of any third party right, including any intellectual property right or privacy right;

• the committing of any of the prohibited activities as stated herein;

• failure to be in compliance with applicable law including tax laws and cyber security laws.

Use and Protection of Intellectual Property Rights

The Website, logos, source code, content and product or services offered by the Bank are protected by copyright, trademarks, patents, trade secret and/or other intellectual property laws of India. No information, content or material from the Website including, without limitation all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, tradenames may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Bank's express written consent.

Force Majeure

"Force Majeure Event" ("Force Majeure") means any event due to any cause beyond the reasonable control of the Bank, including but not limited to fire, flood, explosion, acts of God, systems breach, or virus in the processes or payment or delivery mechanism, mechanical or technical errors/failures. The Bank shall not be liable if any transaction is not completed or there is any failure on part of the Bank to perform any of its obligations under these terms and conditions if such performance is prevented or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure event continues.

Disclaimer

The Bank services, including all content, software, functions, material, and information made available or accessible through the Website are provided "as is". The Bank make no representation and warranty of any kind for the content, software, functions, material and information available/accessible through the services.

Modification/Updation of Website

The Bank reserves the right to amend these terms and conditions at any time by posting an updated version on the Website. The updated version of terms and conditions shall take effect immediately upon its posting. The continuing usage of the Bank products and/or services from the launch of any updated terms and conditions would mean deemed acceptance of such updated terms and conditions including any modifications thereof.

Jurisdiction and Governing Law

These terms and conditions shall be governed by the laws of India and shall be subject to an exclusive jurisdiction of courts or tribunals located in Mumbai only with regard to any claim or matter or dispute arising out of dealings with the Bank.

Consent to Use, Share and Disclose

The User/s fully understand/s and acknowledge/s that for the access of the Website and/or availing the Services, the Bank may use, share and disclose any/all of User's/s' registered communication contact addresses/ details (postal, e-mail, mobile number, etc.), that User/s has/have willingly registered / shared with the Bank for the purpose of:

• receiving information/services, either from the Bank, Central KYC Registry and/or through any of the Bank's authorised Service Providers/ Agency(ies)/ Professional Advisors related to the operation of User's/s' account(s)/ services availed by the User/s; or

• API based authentication where User/s details are being auto fetched/ populated to process banking requests/ applications on/ through the Bank's Web Applications/ Systems; or

• any kind of promotional/ research/ feedback based exercise about the Bank's products/ services through any mode used by the Bank (including without limitation through telephone calls, Short Messaging Service ("SMS") or E-mail) that the User/s should be made aware for general consumption or to provide feedback as an existing customer of the Bank.

The Bank may continue to use, share and disclose User/s information until such time the User/s requests/ notifies the Bank to stop sending communication to any/ all of his/ her/ its registered communication addresses. Notwithstanding anything contained herein above, the Bank may disclose or share the User's/s' information to any regulatory or statutory body or pursuant to any legal requirement to credit bureaus, statutory bodies, regulatory authority(ies), central KYC registry, law enforcement agencies or any other authority governing the financial and banking operations whether in India or outside India, without prior notice as may be required by the Bank under the applicable laws.